We seek to continually improve our quality & environmental management systems, so as to enhance the service provided to our customers and to prevent pollution. We review our quality & environmental objectives and targets during our Management Reviews and amend & improve them where applicable so as to ensure that they continue to remain appropriate to our operations, our customer’s expectations and relevant legislation and codes of practice.
We continually improve our services and the processes by which we deliver them, through a series of reviews and analysis, described in our quality & environmental management procedures. It is mandatory that every member of staff must be familiar with, and competent to, carry out the procedures and practices which are applicable to their area of work. All members of staff are trained in the meaning and implications of this policy during the induction process and retrained whenever this policy is amended.